Consumer Personally Identifiable Information (PII) will not be shared or sold to third parties for the purpose of marketing. I consent to receive SMS messages from Team GWC of Citywide Home Mortgage to arrange my appointment and respond to my inquiry. I acknowledge that message frequency will vary and that msg & data fees may apply. Reply STOP at any time to opt-out of SMS. Msg & data rates may apply. Reply HELP for help.
Team GWC of Citywide Home Mortgage understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We,” “our” means Team GWC of Citywide Home Mortgage and its affiliates. “You,” “your,” “visitor,” or “user” means the individual accessing this site.
Personal and Non-Personal Information
What Is Non-Personal Information and How We Collect & Use It
Non-personal data cannot identify you personally. When you browse our site, we may collect non-personal details such as browser type, device identifiers, pages viewed, referral URLs, and IP addresses. Since this data does not identify you, we may use or share it freely to analyze trends, improve site functionality, and enhance your user experience.
What Is Personal Information and How We Collect It
Personal information is data that can identify you, such as your name, mailing address, email address, telephone number, fax number, date of birth, Social Security number (for credit pre-qualification), and financial details. We collect this information when you:
- Submit an application or other online form
- Complete a transaction with us or our partners
- Provide information in support of a transaction (e.g., credit card data)
- Voluntarily share data in designated areas of the site (e.g., request marketing materials or participate in promotions)
Cookies and Similar Technologies
We employ cookies, web beacons, and related tools to enhance your experience and collect usage data. Cookies are small text files placed on your device to remember preferences and form entries. Web beacons are tiny graphic images that track page views, browser type, IP address, and timestamps. Third-party vendors may also deploy cookies to provide analytics or targeted advertising. You may disable cookies via your browser settings, but doing so may limit certain site features.
How We Use Your Information
We may use personal information to:
- Provide access to our website, products, and services
- Process and evaluate your funding applications (including a soft credit pull via Experian)
- Communicate about your account, application status, and appointment scheduling (including via SMS)
- Send marketing materials, newsletters, and promotional offers (with your consent)
- Conduct research, analytics, and website improvements
- Enforce legal rights, comply with regulations, and protect our interests
Aggregated or de-identified information may be used for any lawful purpose without restriction.
Information Sharing & Disclosure
We do not sell or rent your personal information. We may share your data with:
- Service providers, vendors, and contractors performing services on our behalf (e.g., payment processors, IT support)
- Referring partners, to update them on your application status
- Regulatory authorities or law enforcement when required by law or to protect rights, safety, or property
All third parties are bound by contract to use your information solely for the purposes we specify and to maintain confidentiality. SMS opt-in data and consent status will only be shared with messaging service providers as necessary to deliver text messages and will not be used for unrelated purposes.
Communications
By providing your phone number, you agree to receive SMS messages from Team GWC of Citywide Home Mortgage regarding appointment scheduling, application updates, and promotions (where permitted). Message frequency may vary. Standard message and data rates apply. Reply STOP to unsubscribe or HELP for support. For additional details, see our full Privacy Policy and Terms & Conditions.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or destruction. Access is restricted to authorized personnel and third-party vendors who must maintain confidentiality. However, no system is completely secure; we cannot guarantee absolute protection.
Links to Other Websites
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
Public Discussions
Any information you post in public areas (e.g., blog comments, forums, social media) becomes public and may be collected and used by others. Avoid sharing sensitive personal data in these spaces. We are not responsible for third-party use of information you disclose publicly.
How to Access, Correct, or Delete Your Information
You have the right to review, update, or remove your personal information from our records. To exercise these rights, please:
- Follow the update or unsubscribe links included in our communications
- Contact us directly at privacy@GWCHomeLoans.com
We will respond to your requests in accordance with applicable law.
Children’s Privacy
We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be posted on this page and, if required, notified by email or a banner on our site. Your continued use of our site following modifications constitutes acceptance of the updated policy.
Contact Us
Email: contact VIPservice@gwchomeloans.com.
